Careers
Become part of the
AAMC team
AAMC are Australia’s leading motor accident management and assessing specialist. In 2022 we will achieve a significant milestone in having been providing services to Australia’s leading motor insurers for 20 years. As we continue to grow and develop, we’re always on the look out for talented and skilled insurance and motor repair experts to join our team.
Working at AAMC is never boring. Providing a range of services to leading Australian insurers across a variety of vehicle types from motorcycles through to heavy transport and high-end luxury cars results in a challenging, exciting and deeply rewarding place to work.
Let us know below if you’re interested in joining our team.
Small business values in a medium-sized organisation.
If you’re ready a new challenge and desire the benefits of working for a medium sized organisation with diversity, equality and inclusion at the core of its employment principles then AAMC is the place you. We foster a diverse and inclusive environment encouraging different ideas, new approaches and the sharing of knowledge gained from different backgrounds and experience.
Current AAMC job listings can be found below:
Claims Officer – Motor Vehicle Insurance | Work from Home
Brisbane QLD (Remote)
Work from home – you can be based anywhere in Australia
About the Company
You would be working for AAMC – Australian Accident Management Commercial – Australia’s No. 1 accident management company with a strong focus on Motor Loss Assessing.
AAMC is a national company with a geographical footprint in every state and territory overseen by proactive, experienced, qualified and ‘hands on’ leaders who are there to support your success.
AAMC Team Values
Our staff members support and shape the culture of AAMC by promoting and modelling our Team Values of:
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Enjoy – We enjoy what we do and constantly strive for success as a team
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Passion – Putting what’s best for our clients, their customers, and each other is at the heart of everything we do
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Integrity – We act with humility and foster an environment where people can put forward ideas to make a difference
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Curiosity – We explore ideas and are always looking for new ways to make AAMC the best it can be
About the Role – 100% Work from Home
We are recruiting insurance customer service officers with experience within a busy call centre environment or from within a motor claims/assessing environment. People who understand the end-to-end lifecycle of motor repairs and can think outside the box in order to provide an excellent experience for our clients.
You will be responsible for a large and fast-moving portfolio of motor vehicle insurance claims that specifically manage the repair process. You will be part of an engaged team, who are focused on providing a strong customer service, on time, every time.
Daily responsibilities are varied and include:
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Data entry for new claim lodgement
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Telephone liaising with all repair lifecycle stakeholders (tow/insurers/vehicle owners/fleet agencies/repairers/assessors etc.)
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Reconciliation of accounts receivable
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Critical thinking to negotiate and resolve a variety of disputes with multiple stakeholders
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Assist insurers with recovery action
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Utilise systems to effectively and efficiently manage portfolio workflow (e.g. activities requiring action, diary management prompts)
Skills & Experience
Essential
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Insurance experience
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Intermediate knowledge of Microsoft Office suite, including Outlook
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Demonstrated exceptional customer service
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Strong verbal communication skills
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Attention to detail
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Ability to interact in a diverse environment
Advantageous
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Claims management/assessing experience
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Ability to work independently and within a team
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Demonstrated time management skills in a fast-paced environment
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Ability to rapidly adapt to seasonal workflow.
Remuneration
Hourly Rate reflective of experience + Super
Work Type
Full time permanent positions available immediately.
Culture & Benefits
AAMC prides itself on its professional yet friendly culture where everyone has a ‘can do’ approach and a focus on the provision of our unique and exceptional customer service.
A comprehensive training and mentoring program on offer for the successful applicant and also continuous learning and development opportunities available.
Location
Work from your home-based office full time.
If you are an experienced Claims Officer please submit your application now.
Interested in working with us? Let us know.
Join the AAMC Motor Loss Assessing Training Program as a cadet and be on your way to becoming a fully qualified Motor Loss Assessor!
The 2-year program, fully subsided by AAMC will cover all aspects of insurance motor loss assessing and upon successful completion participants will have a Cert IV qualification in Vehicle Loss Assessing.
