Careers
Become part of the
AAMC team
AAMC are Australia’s leading motor accident management and assessing specialist. In 2022 we will achieve a significant milestone in having been providing services to Australia’s leading motor insurers for 20 years. As we continue to grow and develop, we’re always on the look out for talented and skilled insurance and motor repair experts to join our team.
Working at AAMC is never boring. Providing a range of services to leading Australian insurers across a variety of vehicle types from motorcycles through to heavy transport and high-end luxury cars results in a challenging, exciting and deeply rewarding place to work.
Let us know below if you’re interested in joining our team.
Small business values in a medium-sized organisation.
If you’re ready a new challenge and desire the benefits of working for a medium sized organisation with diversity, equality and inclusion at the core of its employment principles then AAMC is the place you. We foster a diverse and inclusive environment encouraging different ideas, new approaches and the sharing of knowledge gained from different backgrounds and experience.
Current AAMC job listings can be found below:
Motor Loss Assessor – On road & WFH
Melbourne VIC (Remote)
Motor Assessor – On Road
Are you a panel and paint shop manager or estimator, or an experienced motor assessor looking for a change?
Are you tired of corporate politics, boring work that leaves you unfulfilled, and the prospect of a dead-end job?
If so, we would love to hear from you.
We currently have a full-time position available for an on-road Motor Assessor in Melbourne and metro areas.
About the role
At AAMC, you’ll never be bored. You won’t be stuck in a single location completing dull, repetitive work. You’ll have the flexibility that you need to achieve a balance between your work life and your personal life.
Your days will be interesting and varied, and will help you grow and develop as an assessor.
Your key responsibilities will include:
Conducting assessments and preparing detailed assessment reports
Negotiating, monitoring, and communicating outcomes to clients and claimants
Managing relationships with repairers
Controlling client costs in line with business requirements
Calculating vehicle values in line with accepted industry guidelines
Undertake local and regional travel (as required)
About us
AAMC are Australia’s leading motor accident management and assessing specialist. We have been delivering services to meet the individual needs of our clients for over twenty years.
Our people are our greatest asset. We are committed to recruiting and retaining a talented and diverse pool of extraordinary people. We value their experience and encourage the informal sharing of knowledge day-to-day.
Formally, we provide a range of development opportunities to take the skills of our team from good to great.
About you
To be considered for this role, you will need to be able to demonstrate:
Solid understanding of the insurance assessing industry
Motor vehicle trade qualified (preferred) – preferably Panel Beating or spray painting
Experience as a repair shop manager or estimator (preferred)
Knowledge of MS Office applications
Excellent communication skills – written and verbal
Exceptional negotiation and influencing skills
Self-motivated and able to work autonomously
Current valid drivers’ license (essential)
National Australian Police Check and willingness to obtain
What’s in it for you?
As well as a fun, energetic work environment, AAMC can offer:
An industry leading salary commensurate with your experience
Comprehensive induction and training programs provided, with ongoing support from senior staff and leaders
The ability to be based from home, but not tethered to your desk
A generous car allowance or fully maintained company vehicle
The tools of trade required to complete your job (phone, office equipment etc)
In addition, AAMC provides the option to move between our states and departments as vacancies arise. We currently have assessors all over Australia specialising in digital/video assessing, heavy motor vehicles, machinery, motorcycles, prestige and exotic vehicles, liability, and litigation assistance.
Scope for promotion is also available for the right candidate. Many of our senior assessors started with the company as assessors.
Customer Service Officer – Motor Claims Expert | Work from Home
Brisbane QLD (Remote)
Customer Service Officer – Motor Claims Expert
Motor Vehicle Insurance experience is highly desirable
Job Summary
Do you have amazing people skills and an exceptional phone manner?
Have you thrived in a fast-paced call centre or insurance environment?
If your passionate about delivering outstanding customer service and love connecting with people, all from the comfort of your home, we have the perfect opportunity for you!
Remuneration
Hourly Rate reflective of experience + Super
Work Type
Full time permanent only
About the Company
AAMC is a National company, which specialises in Accident Management, with a focus on Motor Loss Assessing. With a geographical footprint in every state and territory, our staff work alongside a team of proactive, qualified and ‘hands on’ leaders who are there to support your success.
Supporting us at every step along the way, we have a dedicated team of professional staff, who are experienced, and committed to providing extraordinary support to our customers and clients. You too can join this team of exceptional people.
About the Role – 100% Work from Home
Our role is to arrange vehicle assessments for our clients. This is a role which is full of variety with each claim being different to the one prior. Our business operates from 7am to 7pm AEST (QLD time), so availability during these hours is essential. If you are looking for a new challenge, you’ve come to the right place.
You will be part of a busy, goal driven team which is focused on delivering an exceptional level of customer service.
Key responsibilities
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Liaising with claimants, repairers, police and tow operators to book assessments all while delivering exceptional customer service
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Working with multiple software platforms
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High volume of inbound and outbound calls
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Meeting and exceeding key performance expectations
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Being a versatile team orientated professional
Skills & Experience
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Minimum 2 years of experience in a busy call centre environment or high-volume office environment where customer service is the top priority
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Working within tight time frames, managing your own work to achieve targets
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Task orientated, driven, with the ability to work within a team or alone as the task dictates
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Strong verbal, written and visual communication skills is essential
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Insurance experience is highly desirable
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Problem solving ability
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Sound knowledge of Microsoft Office suite, including Outlook
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Sales experience is desirable
Culture & Benefits
AAMC prides itself on its professional, yet friendly and inclusive culture. We also offer the following:
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Work from your home-based office full time
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Coaching and support from your Leadership team
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Comprehensive training within the team
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Opportunities for learning and development
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Employee Assistance Program
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EPIC Leave – one paid day of wellbeing/life leave per calendar year
Interested in working with us? Let us know.
Join the AAMC Motor Loss Assessing Training Program as a cadet and be on your way to becoming a fully qualified Motor Loss Assessor!
The 2-year program, fully subsided by AAMC will cover all aspects of insurance motor loss assessing and upon successful completion participants will have a Cert IV qualification in Vehicle Loss Assessing.
