Careers
Become part of the
AAMC team
AAMC are Australia’s leading motor accident management and assessing specialist. In 2022 we will achieve a significant milestone in having been providing services to Australia’s leading motor insurers for 20 years. As we continue to grow and develop, we’re always on the look out for talented and skilled insurance and motor repair experts to join our team.
Working at AAMC is never boring. Providing a range of services to leading Australian insurers across a variety of vehicle types from motorcycles through to heavy transport and high-end luxury cars results in a challenging, exciting and deeply rewarding place to work.
Let us know below if you’re interested in joining our team.
Small business values in a medium-sized organisation.
If you’re ready a new challenge and desire the benefits of working for a medium sized organisation with diversity, equality and inclusion at the core of its employment principles then AAMC is the place you. We foster a diverse and inclusive environment encouraging different ideas, new approaches and the sharing of knowledge gained from different backgrounds and experience.
Current AAMC Job Listings
Customer Service Officer – Motor Vehicle Insurance | Work from Home
About the Role – 100% Work from Home
Your key responsibilities will be working across a number of our clients assessing systems, data entering new assessment requests, duplicating assessment reports between systems, managing correspondence with our clients and internal stakeholders.
Training will be provided, then you will be working from your home office. You will be part of an engaged team, who are focused on providing an exception level of customer service, on time, every time.
Daily responsibilities are varied and include:
- Data entry of new referrals
- Duplication of assessments between systems
- Managing email correspondence
- Inbound and outbound calls
- Meeting and exceeding key performance expectations
Claims Officer – Motor Vehicle Insurance | Work from Home
About the Role – 100% Work from Home
We are recruiting insurance customer service officers with experience within a busy call centre environment or from within a motor claims/assessing environment. People who understand the end to end lifecycle of motor repairs and can think outside the box in order to provide an excellent experience for our clients.
You will be responsible for a large and fast-moving portfolio of motor vehicle insurance claims that specifically manage the repair process. You will be part of an engaged team, who are focused on providing a strong customer service, on time, every time.
Daily responsibilities are varied and include:
- Data entry for new claim lodgement.
- Telephone liaising with all repair lifecycle stakeholders (tow/insurers/vehicle owners/fleet agencies/repairers/assessors etc)
- Reconciliation of accounts receivable
- Critical thinking to negotiate and resolve a variety of disputes with multiple stakeholders
- Assist insurers with recovery action
- Utilise systems to effectively and efficiently manage portfolio workflow (e.g. activities requiring action, diary management prompts)
Motor Loss Assessor – On-road & WFH
Are you a panel and paint shop manager or estimator, or an experienced motor assessor looking for a change?
Are you tired of corporate politics, boring work that leaves you unfulfilled, and the prospect of a dead-end job?
If so, we would love to hear from you.
We currently have a full-time position available for an on-road Motor Assessor.
About the role
At AAMC, you’ll never be bored. You won’t be stuck in a single location completing dull, repetitive work. You’ll have the flexibility that you need to achieve a balance between your work life and your personal life.
Your days will be interesting and varied, and will help you grow and develop as an assessor.
Your key responsibilities will include:
- Conducting assessments and preparing detailed assessment reports
- Negotiating, monitoring, and communicating outcomes to clients and claimants
- Managing relationships with repairers
- Controlling client costs in line with business requirements
- Calculating vehicle values in line with accepted industry guidelines
- Undertake local and regional travel (as required)
Digital Motor Vehicle Loss Assessor – Passenger and Light NSW
Work from home – you can be based anywhere in Australia!
What is on offer
Join the AAMC workgroup as a digital/desktop Motor Loss Assessor, working from home, from anywhere in Australia.
Are you an experienced trade qualified light Motor Vehicle Assessor; a Panel Shop Manager looking for a new challenge; or an experienced Panel Beating professional?
AAMC have a full-time position available now for a desktop Motor Vehicle Assessor.
Motor Vehicle Assessors – Digital
A team of desktop motor vehicle assessors work from their home offices, doing digital assessments of light motor vehicles – where no travelling is required.
Other on road Motor Vehicle Assessors work in specific and surrounding areas throughout Australia, all providing a service unparalleled in this industry – careful, expert, reliable and fast.
Everyone has that same hard-working attitude – where going the extra mile is just what we do, every day.
You will be responsible for
- Undertaking desktop/digital assessment of damage for light motor vehicles
- Negotiating, monitoring, and communicating outcomes to vehicle owner/driver as per legislation
- Preparing detailed, accurate assessment reports
- Management of relationships with repairers
- Know when to liaise at a higher level on technical or customer service issues
- Communicate, communicate and then communicate – with everyone
Digital Motor Vehicle Loss Assessor – Passenger and Light VIC
Work from home – you can be based anywhere in Australia!
What is on offer
Join the AAMC workgroup as a digital/desktop Motor Loss Assessor, working from home, from anywhere in Australia.
Are you an experienced trade qualified light Motor Vehicle Assessor; a Panel Shop Manager looking for a new challenge; or an experienced Panel Beating professional?
AAMC have a full-time position available now for a desktop Motor Vehicle Assessor.
Motor Vehicle Assessors – Digital
A team of desktop motor vehicle assessors work from their home offices, doing digital assessments of light motor vehicles – where no travelling is required.
Other on road Motor Vehicle Assessors work in specific and surrounding areas throughout Australia, all providing a service unparalleled in this industry – careful, expert, reliable and fast.
Everyone has that same hard-working attitude – where going the extra mile is just what we do, every day.
You will be responsible for:
- Undertaking desktop/digital assessment of damage for light motor vehicles
- Negotiating, monitoring, and communicating outcomes to vehicle owner/driver as per legislation
- Preparing detailed, accurate assessment reports
- Management of relationships with repairers
- Know when to liaise at a higher level on technical or customer service issues
- Communicate, communicate and then communicate – with everyone
Your Expertise
- Automotive (Panel Beating) Trade qualification at least to Certificate III; or
- Experience in motor assessing or estimating with an emphasis on technical expertise
- Willingness to participate in AAMC’s ongoing training opportunities
- Ability to learn or have knowledge of the insurance legislation as it applies to Motor Loss Assessing
- Exceptional communication and negotiation skills
- Fantastic time and self-management skills
- Computer and keyboard skills, proven ability to learn new software packages
- Calm and level-headed manner
Interested in working with us? Let us know.
Join the AAMC Motor Loss Assessing Training Program as a cadet and be on your way to becoming a fully qualified Motor Loss Assessor!
The 2-year program, fully subsided by AAMC will cover all aspects of insurance motor loss assessing and upon successful completion participants will have a Cert IV qualification in Vehicle Loss Assessing.
