AAMC Repair Management
Bringing structure and consistency to motor repair management for over two decades
For more than 20 years, AAMC has been the benchmark in outsourced motor assessing. Today, through our comprehensive repair management model, we are redefining the broader motor claims landscape — removing duplication, simplifying complex workflows, and improving cost control at every stage of the claim.
Repair costs are rising, claims handling expenses are increasing, hire car duration is extending, and customers demand to be kept in the loop at every stage. Insurers need structural solutions, not incremental change, which is what AAMC is here to deliver.
Our repair management service manages everything from careful repairer allocation through to oversight, mobility management, customer engagement, and final delivery. We’re here to improve loss ratios and reduce indemnity leakage, so you don’t have to micromanage every case.
Contact us today on 1300 739 470 to talk to one of our repair management specialists.
Setting the standards for high-quality repair management Australia-wide
AAMC pulls every moving part of accident management into a single, coordinated national model so nothing operates in isolation. Our repair network works hand-in-hand with structured rental management and disciplined total loss handling, supported by ISO 27001-certified data systems that protect the integrity of every claim.
At the same time, digital communication keeps insurers, intermediaries, and policyholders informed as repairs progress, cutting down unnecessary follow-ups and providing clear visibility from start to finish.
Quality checks, scope validation and fraud detection are built into the way we manage claims from the outset and supported by clear data insights and ongoing technical development. It’s this approach to reliable management that allows insurers to easily track progress across metro and regional portfolios, without overcomplication or unnecessary layers.
For insurance companies that want national reach and structured control without building it internally, our model provides clear accountability from first allocation through to final delivery.
National Network of Partnered Repairers
National Network of Partnered Repairers
Total Loss Management
Total Loss Management
Robust Cost Containment Strategy
Our repair management service is an investment for your business. With a national network of repairers, we are able to secure fixed prices for your repairs, saving you money with each claim.
By outsourcing this process to AAMC, you’ll save on the operational expenses of keeping an internal repair management team. So, your control over third party costs, reduced operational costs, and reduced repair costs works to increase your company’s bottom line.
What we're here to offer insurers
Reduced repair spend
Early assessment and disciplined scope validation help determine the right repair pathway before costs escalate. Allocation is based on capability rather than simply defaulting to a preferred repairer.
Lower operational overhead
We arrange the repair process from start to finish, removing the internal coordination burden and reducing duplicated effort across suppliers and teams.
Enhanced customer experience
Structured updates set clear expectations around repair progress and policy cover, reducing customer and intermediary follow-ups.
Defensible, OEM repair methods
All repairs follow OEM standards — protecting brand integrity and mitigating future liability.
How We Saved This Insurer 60% on Repair Costs
One of AAMC’s insurance clients came to us for repair management services. They’d received a repair estimate for a Nissan GT-R totalling $60,000. However, the car had only minor damage and was still in a safe driving condition, which raised some flags about why the cost was so high.
We conducted a technical assessment, consulted directly with the manufacturer and validated the appropriate repair pathway. By aligning the method with OEM guidance and eliminating unnecessary work, the repair cost was reduced by 60%.
The outcome was not the result of negotiation, but of applying structured technical oversight at the right stage of the claim.
Why insurers across Australia trust AAMC
More than 20 years of delivery
For over two decades, we have supported insurers with structured motor assessment and repair management. Our longevity reflects consistent performance across changing vehicle technology, regulation and cost pressures.
National scale, consistent approach
We employ more than 160 people, and proudly work with trusted names in the Australian motor insurance industry. This includes companies such as RACQ, Allianz, QBE, GT Insurance, Suncorp, and many more.
Start-to-finish capability
We can assist with every aspect of motor accidents, from customer interaction through our contact centre to our dedicated suppliers for reinstating vehicle damage and our in-house technical experts and assessors who aim to mitigate costs.
Built for surge capacity
Our national model provides the scale and structure required during weather events and claim surges, without compromising oversight or governance.
Bring structure and consistency to your repair management with AAMC
Want to find out more about how we do things differently? Chat with one of our repair management specialists today.
Our Other Services
Along with repair management, AAMC also provides a range of other services.
Third Party Intervention
We deliver a structured third-party intervention service designed to control repair and mobility costs following a not-at-fault accident. Our Third Party Intervention services include:
- Immediate engagement with the not-at-fault party following the first notification of loss
- Direct contact and digital updates on behalf of the insurer
- Coordinated repair allocation through our national partnered repair network
- Arrangement and monitoring of a replacement car where required
- Towing and storage management for non-driveable vehicles
- Total loss assessment and salvage coordination
By stepping in early, insurers retain influence over where and how the damaged vehicle is repaired, how long a replacement car is provided and how overall third-party costs are managed.
Loss Assessing
We deliver a comprehensive loss assessment service for when and where it’s needed. Our specialist loss assessing services include:
- Mechanical and liability
- Heavy vehicles, machinery, agricultural, plant and equipment
- Caravans and recreational vehicles
- Vintage and enthusiast vehicles
- Prestige and exotic vehicles
Using a comprehensive onboarding program, we’ll tailor a solution specifically to the needs of your claim.
Complex & Technical Assessing
Motor claims that have highly complex circumstances are our specialty at AAMC. We can assist with:
- Motor-related liability claims
- Unique, high-end and exotic vehicles
- Classic and highly modified vehicles
- Specialist commercial machinery, plant and equipment
- At-fault 3rd party claims
- Post-repair inspections and preparation of expert witness reports
- Market value appraisals
- Development of strategies for complex motor claims (consulting)
We’re happy to work with you on a one-off basis, as you need, or to team up with you for a strategy that can be applied to all of your claims.
Get in touch with the team at AAMC today to learn more about our motor repair management services and our rigorous repair process.
Contact AAMC Today
Get in touch with the team at AAMC today to learn more about our motor repair management services.